A Better Customer Experience
Customer Experience, Loyalty and Client Satisfaction are all driven by what your customers say and feel, not what score they give you. NPS does not tell you what to do to make things better, or strive to continue – You need deep insights and true understanding of your clients thoughts and feelings. Action is driven by knowledge, and we are about to launch VOICEtech.ca, a nexus to build your understanding using 3 primary technologies:
- Community Research – tap in to your fans and learn longitudinally from them about all aspects of your brand perception, product use, customer journey, etc
- Text Analytics – take a look at what your customers say, determine defection risk, explore “bright spots”, and drive change that has results
- Emotional Analytics – Building on text, dig deep into the emotions your customers are feeling, we are all emotional beings, and these emotions inspire or destroy loyalty
Combined or independently, implementation of these technologies can help your business learn and improve overall results.
Manage your Reputation
ReviewCollector.co is COMING SOON to help you manage your business reputation on Social Media.
If you want to learn more, please email us at firstname.lastname@example.org. Thank you.
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