It is the beginning of a new chapter. Visionary Rebel is about to start two new endeavours to help clients.
Reputation Management and Google Ratings
Focused for small to mid client, the new ReviewCollector.co program will begin shortly. What is it? This platform will affordably allow businesses to manage their Google ratings and client satisfaction. With the power to help repair broken relationships, and collect ratings from customers, your businesses will increase sales and become more prosperous. After all “Your brand is not what you say it is, it’s what Google says it is”. Email us and we will keep you posted
A Better Customer Experience
Customer Experience, Marketing and Client Satisfaction are all driven by what your customers say and feel, not what score they give you. NPS does not tell you what to do to make things better, or strive to continue – You need deep insights and true understanding of your clients thoughts and feelings. Action is driven by knowledge, and we are about to launch VOICEtech.ca, a nexus to build your understanding using 3 primary technologies:
- Community Research – tap in to your fans and learn longitudinally from them about all aspects of your brand perception, product use, customer journey, etc
- Text Analytics – take a look at what your customers say, determine defection risk, explore “bright spots”, and drive change that has results
- Emotional Analytics – Building on text, dig deep into the emotions your customers are feeling, we are all emotional beings, and these emotions inspire or destroy loyalty
Combined or independently, implementation of these technologies can help your business learn and improve overall results.
Contact us for more information.